Is it you or is it them? (team issues)

I do a lot of work with people around their teams – and what I’ve come to see is that it’s a 50/50 split when something isn’t working.

  • 50% of the time it’s a “wrong person was hired for the role” issue.
  • And the other 50% of the time it’s a leadership issue – not leading them effectively so that they can do their best work.

It’s easy to default to assuming the first part is the problem – it’s them. Although this can be true, I recommend checking first to see if it might be a leadership issue vs. saying “this person isn’t a fit” and looking to hire again… which can be costly in terms of time, energy and money!

This requires that we come from a place of curiosity – and sometimes vulnerability – to ask ourselves:

Is it possible to take a different approach to leadership that might bring out the best in this person? That might make it work?
Was I clear in my expectations of the role and the results that I’m looking for?
Did I get agreement from them to ensure we are on the same page?
Do they have access to all of the tools, information and resources they need to get the work done?
Is there anything I’m doing that might be (inadvertently) getting in the way?

These can be tough questions to ask ourselves, as it forces us to take a look in the mirror and see where we need to improve in our leadership. Where we aren’t as effective as we could be.

And yet… the beauty of leadership is that it’s often the little things that can make a big difference! Slight tweaks in the way we engage with our team members can – at times – change everything.

When you are tired of hustling…

When we start our business it’s all about the hustle…

We hustle to get clients. Serve clients. Keep clients. It’s the hustle that brings in the money.

BUT there comes a point where the hustle starts to work against you. Where working harder and harder actually stifles the flow of your income.

The hustle stops working when your schedule is full. When you are so busy working with clients and juggling it all that you don’t have anything more to give…

… and yet, our old habits kick in and we try to push through. To dig deep. To hustle harder.

Only to find yourself overworked, exhausted and disillusioned with it all.

When you have nothing left to give – no more time or energy – the hustle will suck the life out of you. And your business.

If the hustle doesn’t work at a certain point then what does?

It’s the shift from doer to CEO.

From being the hub of the business that everything flows through…

From being the main (only?) person serving clients – where you feel like you can’t take a day off because there is no one else to do the work…

From working too many hours with no light at the end of the tunnel…

From making some money but not enough…

The shift from doer to CEO changes everything. And it’s a surprisingly simple shift to make.

I’ve got a new round of the CEO Activator coming up to help you make this shift… if you are in the “hustle isn’t working anymore” category and are ready for change reply to this email and I’ll share more details with you.

There is another way…


CEO mode 

There are two ways we can run our business:

  1. Solo mode
  2. CEO mode

Solo mode is when we look at our business through the lens of ME

“What do I want/ not want? What’s best for me?”

CEO mode is when we look at our business as a separate entity. As something that stands on it’s own, separate from us.

“What is best for the business? What does the business want/not want right now?”

Depending on which lens we are looking through at the moment, the answers could be very different.

You might think this is about the size of the business… a solopreneur is running in solo mode, and a bigger business is running in CEO mode.

That’s not always the case.

I know many a bigger business that is still being run in solo mode – where the owner of the company is making decisions based on what they want/don’t want… and not always based on what is best for the business.

Likewise, I know many a solopreneur that is running their business in CEO mode – where they are looking at what is best for the business, and not just at what they want/don’t want.

The truth is – as business owners there are often times where we are called to make decisions that we personally might not want to make. 

For example, around team… I’ve had many a conversation with business owners over the years who say:

“Tina, I know I should get more help but I just don’t want to spend that kind of money on hiring someone…”

I get it. YOU may not want to spend that money, but what does your business want?

Is your business at the point where team is becoming necessary? Where a lack of proper support is starting to hold back the business?

My favorite bills to pay each month

Yes, I’m one of those weirdos that likes paying her bills each month… (maybe it’s because I almost became an accountant after I got my business degree. 😉

My favorite – and highest – bills to pay each month are for my team.

And I LOOOOOVE to pay those bills. Even on the months where money feels a bit tight or I could use it elsewhere.

Here’s the thing – I made a decision in my business years ago that it would be not be just me running the show.

I ran my business solo for many years. And truth be told I was pretty darn good at it. Figuring things out. Getting stuff done.

But as my business grew… it became obvious that I had a choice to make:

  1. Keep it all on my plate and work more and more hours
  2. Hire the right people to help me out

Now as much as I love my work, I don’t want to do it 24/7. I’m a mom of two girls, and I enjoy spending time with them (well… most of the time, ha!)

So I chose the second option, started building out my team and have never looked back.

It’s been 10 years now, and even though people have come and gone – and I’ve made my fair share of hiring mistakes – I would never go back to it being just me.

I love the people I’ve been blessed to work with. I love their commitment to our goals. And I love not having to do the things I no longer want to do! #keepingitreal

This is why I love paying my team each month – because it means I don’t have to do this all alone.

As business owners we have a choice to make.

When there are things to do we are going to pay for it – the question is, how do we want to pay?

Do we want to…

  • Pay with our own time & energy – doing it all ourselves
  • Or pay a team who can do the work for us

I’m curious – who do you have on your team right now?

What is the difference between an OBM and a COO/Integrator?

The short answer is they can essentially be the same thing depending on the needs of the business (different titles are often used for similar roles).

And there are a few key distinctions:

The role of the OBM is to make sure the right things (planning), get done in the right way (systems), at the right time (project management) by the right people (team management). The specialty of this role is to navigate the early 6-7 figure journey for online/virtual based businesses.

The COO/Integrator role generally brings a few more things into the mix, including responsibility for overall business strategy (how are we going to reach the vision?), HR, legal and profitability. This generally kicks in more around the early 7-figure stage when the business needs a more full-time, dedicated person in this role.

Know what your business needs and hire the right person for the role <— that’s what matters most

Check out the OBM Directory and connect with a plethora of amazing professionals (including COO level!)