This post really got under my skin

Jan 19, 2024

I saw someone post recently on Facebook how they had been disappointed many times last year trying to work with various service providers who were promising things they couldn’t actually do, were late on delivering or were flat out disappearing on them.

That wasn’t the part that got under my skin though – it was the 100+ comments on her post that all echoed the same thing:

“I’ve paid so much in the last year for promises of DFY that simply haven’t been delivered”
“My expectations have crumbled after the last 2 years of poor support.”
“I’ve tried to hire multiple people and end up doing it myself every time.”
“I have heard so many stories about service providers who just don’t do the work.”
“After waiting all year for completion of this project I was heartbroken to find we were going to have to start it all over again.”

The frustrating part is that I know that there are amazing service providers out there who do great work. They want nothing more than to serve their clients and bring their best to the table.

And yet here we are – with a bevy of disappointed business owners who are desperate to hire folks to ‘do the work’ and feeling constantly let down.

So what is causing this breakdown? Why are folks feeling so disappointed and discouraged when it comes to hiring DFY service providers? And – more importantly – how do we change that? <– Because there is SOOOO much opportunity underneath all of this disappointment!

My experience in business gives me insight into both sides of this coin. I spent the first 10 years of my business as a 1-1 service provider and have continued to train, mentor and certify folks for the last 15 years. I also have over a decade of experience not only hiring folks for my own team but helping hundreds of other CEOs do the same.

To be clear – this is not a one-sided issue. I hear as many frustrations and complaints from the service provider side of things as I do from the folks hiring them. They are feeling this too.

The bottom line is this – there is a serious disconnect going on right now in our industry. The two sides are not ‘matching up’ in a way that allows everyone to work successfully together.

The folks hiring aren’t always clear on what they need – and service providers aren’t always clear on what they offer.

There are a lot of assumptions being made and not enough agreements.

Communication and leadership skills are lacking.

Service providers are being encouraged out of the DFY services that folks actually want to hire them for, leaving them struggling to find clients and business owners struggling to hire.

Folks aren’t sure how to work through the tough-stuff together so they default to ending the relationship when it very well could be fixed (I see this happening on both sides.)

I’m thinking of writing a series on this topic that I’m loosely calling The Bridge – how do we build a bridge between each other that allows for a successful working relationship? If you are interested in this comment below and let me know…

Enough is enough. It’s time to come together.

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