There are 3 ways that your team can impact the bottom line in your business:
- They can BRING in money
- They can SAVE you money
- They can help you KEEP money
It’s this last one that I want to talk about today, as it often gets overlooked.
When we think about our team being a profit center we default to thinking that it’s all about them bringing more money in the door. And yes, if they are in a sales or marketing role that is exactly what they need to be doing.
But that’s not the only place your team can make a difference to the bottom line.
How can your team help you KEEP more money? It’s all about managing delivery of your programs, and ensuring that your clients have a great experience which leads to:
- less refund requests
- fewer cancellations (of memberships and ongoing programs)
- repeat customers (who continue to buy more from you)
- sending referrals your way
And the beautiful thing here is that the simplest things can make a big difference – which is exactly what I’m sharing in my session next Friday as part of the Fill my Groups Virtual Conference hosted by my friend Milana Leshinsky.
My topic is aptly named ‘How to Make your Team a Profit Center in your Group Coaching Programs’, and I’ll be sharing 3 ways that your team can help ensure your clients have a great experience in your program (so that they stick around, sing your praises and come back for more.)
This conference is free of charge, and starts on Monday, March 15, 2021.
>> Click here to register